When you book a storage pickup, the first practical question isn't how to pack — it's what. Most household and office items go into storage without a second thought. A short list of categories, though, are restricted or flat-out forbidden — usually for reasons of safety, insurance, or law. Here is a practical Luxembourg guide to what Storagelux will pick up and store, what needs a quote, and what we cannot accept regardless of the price you offer.
What you can store without thinking twice
The vast majority of household and small-business items are fine: standard sealed boxes (clothes, books, paperwork, kitchenware, decorations), suitcases and wardrobe bags, individual pieces of furniture, sports equipment, bicycles, children's items, small appliances, and most consumer electronics in their original packaging. If it would sit happily in a cupboard at home and isn't on the restricted list below, it almost certainly fits into Storagelux's standard plans — from €20.00 per box per month with free pickup. See the pricing page for box dimensions and weight limits.
What needs a quote — non-standard items
Non-standard items aren't restricted, just priced individually. That includes large or oddly-shaped furniture (wardrobes, dining tables, sofas), seasonal sports gear (skis, surfboards, golf bags), business inventory and stock, archives in unsealed boxes, art and framed pieces, musical instruments, and high-value items that exceed our basic insurance cap. Anything in this category goes onto the Non-standard items — price on request plan; tell us what you have on the booking form and we quote within 24 hours. The full list mirrors what's shown on the Storagelux service page.
What we can't store — and why
The restrictions below aren't arbitrary. Each one exists because of a specific risk — to other customers' items in the same warehouse, to our team, to the insurance that backs the plan, or to Luxembourg law.
Hazardous and flammable items
Petrol, paraffin, gas canisters, lighter fluid, fireworks, ammunition, paint thinners, pool chlorine, industrial cleaning agents, and similar substances cannot be accepted. A single leaking container in a climate-controlled warehouse can damage every other customer's items in a hundred-metre radius — that's why every Luxembourg-licensed storage operator excludes them. The same rule covers anything labelled with a GHS hazard pictogram, and includes spare batteries beyond a small personal allowance.
Perishable food and anything that can spoil
Even climate-controlled storage isn't a refrigerator. Anything that can rot, ferment or mould — fresh food, opened food packaging, dairy, meat, even some pet food — attracts pests and damages neighbouring boxes. Long-shelf-life dry goods in factory-sealed packaging are sometimes allowed under our business inventory plan; ask first.
Living things
Plants, pets, fish, and any living organism cannot be stored. This is more humane than legal — but plants and biological matter also degrade air quality in a sealed warehouse and harm long-term storage of other items.
Illegal items and unauthorised currency or jewellery
Anything illegal to possess or move under Luxembourg law is excluded — that should be obvious. Less obvious: significant amounts of cash, gold bars, loose precious stones, and undocumented jewellery sit outside the insurance policy that covers Storagelux storage. Documented, declared, and separately-insured items in their original cases (e.g. a small piece of family jewellery declared to your home contents policy) are usually fine. Talk to us before pickup if in doubt.
Wet, damp or contaminated items
Items that arrive wet, mouldy, or contaminated with biological material (e.g. items recently retrieved from a flooded basement) can't be accepted until they're dried and cleaned. We can sometimes coordinate with a Luxembourg restoration specialist as part of a pickup — ask on the booking form.
The two reasons restrictions exist
Two simple principles cover almost every rule above:
- Storage is a shared warehouse. Anything that can damage neighbouring items — chemicals, pests, leaks, contamination — is excluded by category, not by individual judgement.
- Insurance has limits. Basic insurance included with Storagelux plans covers standard belongings against fire, water damage, theft and accidental damage up to a per-customer cap. Items above that cap (significant art, high-value electronics, jewellery) need either declared cover or a separate household contents policy. See our companion guide on storage insurance in Luxembourg for the detail.
A practical pre-pickup checklist
Five minutes before the pickup van arrives, run through this list:
- Open every box and look at the top layer — anything liquid, flammable, perishable or living comes out.
- Check the GHS hazard label on any cleaning or DIY products — if it has a flame or skull pictogram, it stays at home.
- Set aside high-value items (over €1,500 per piece) and decide whether to declare them on the booking form, insure separately, or keep at home.
- Make sure any electronics are switched off and lithium batteries are removed where possible.
- For business archives, confirm whether any of it contains personal data subject to GDPR — those boxes should be sealed and listed on the booking form. (For paper documents you want destroyed rather than stored, see Lëtzclean Data.)
Still not sure? Just ask.
The categories above cover 95% of cases. For the other 5% — the unusual artwork, the inherited furniture, the half-restored vintage motorcycle — message us before the booking. WhatsApp is fastest. We'd rather quote correctly than turn something away at the door.
Most things go straight onto a plan.
Standard household items from €20.00 per box per month, free pickup. Non-standard items quoted per item. Tell us what you have and we'll confirm by the next working day.
