Terms & Conditions.
Last updated: September 2026 · Applies to all Ntera services
1. About Storagelux
Storagelux is a door-to-door storage service operated by Ntera S.à r.l., registered in Luxembourg. We collect, store, and deliver your belongings across the Luxembourg District. By booking our services, you agree to these Terms and Conditions in full.
Company: Ntera S.à r.l.
Service brand: Storagelux
Email: info@ntera.lu
Phone: +352 621 460 722
2. Our Services
Storagelux provides the following services to customers within the Luxembourg District:
- Box Storage: Collection, storage, and delivery of standard Storagelux boxes or your own packed boxes, from €16.00 per box per month (minimum 1 box).
- Furniture & Large Items: Storage of furniture, appliances, and oversized items on a custom quote basis.
- Business Storage, Scheduled pickup and delivery for business customers on a custom quote basis.
3. Booking & Confirmation
A booking is made when you submit a pickup request through our website or by telephone. Bookings are not confirmed until you receive written or verbal confirmation from Storagelux. We aim to confirm all bookings by the next working day. Standard pickups are scheduled Monday to Friday, in morning windows starting at 08:00, 10:00 and 12:00. Pickups on other days may be available on request and are reviewed case by case, but cannot be guaranteed. Our office hours are Monday to Friday, 8am–5pm Luxembourg time.
We reserve the right to decline or reschedule bookings at our discretion, for example where a requested address falls outside our service area.
4. Pricing & Payment
4.1 Pricing
All prices are stated in Euros (€) inclusive of applicable Luxembourg VAT. Current pricing is displayed on our website and is subject to change with 30 days' written notice to existing customers.
4.2 Billing
Storage fees are billed monthly, per box per month, for the number of boxes we hold. Furniture, large items and business storage are billed as set out in your quote. We accept bank transfer and major credit/debit cards.
Card on file. When you book a collection, we ask you to save a payment card. Nothing is charged at that time. By saving a card you authorise Ntera S.à r.l. to charge it for:
- storage fees, monthly in advance, at the published rate per box per month for the number of boxes we actually collect, beginning after your first collection;
- the €25 fee set out in sections 2 and 4 of our Refund Policy, if you cancel within 24 hours of a scheduled pickup or nobody is present when we arrive.
Card details are held by our payment processor, Stripe. We never see or store your card number. You can remove a saved card at any time by emailing info@ntera.lu; where storage is ongoing we will invoice you instead, payable within 14 days.
4.3 Late Payment
Invoices unpaid after 30 days may incur a late payment fee. Storagelux reserves the right to withhold delivery of stored items until outstanding balances are settled in full.
5. Pickup & Delivery
You or an authorised adult must be present at the collection address at the agreed time. A 30-minute arrival window applies. If our team cannot gain access on arrival, the visit may be recorded as a missed pickup and a rescheduling fee may apply.
Standard delivery takes place within 48 hours of a confirmed request, subject to scheduling availability. We will contact you to arrange a suitable delivery window.
6. Prohibited Items
The following items must not be stored with Storagelux under any circumstances:
- Perishable food or beverages
- Living plants or animals
- Flammable, explosive, or hazardous materials (fuel, gas, chemicals, lithium-ion and other batteries)
- Illegal substances or items
- Firearms, weapons, or ammunition
- Cash, securities, or negotiable instruments
- Irreplaceable originals (passports, deeds, legal documents)
Storagelux reserves the right to refuse, return, or dispose of prohibited items. You remain liable for any costs or damage resulting from prohibited items in storage.
7. Liability & Insurance
Our standard liability is limited to €100 per box or item in the event of loss or damage caused by our negligence. We are not liable for damage due to inadequate customer packing, undeclared fragile items, prohibited items, or force majeure events. See our Insurance page for full details.
8. Cancellation & Termination
You may cancel your storage arrangement at any time by giving 7 days' written notice to info@ntera.lu. Upon termination, your items will be delivered within 5 business days. See our Refund Policy for cancellation refund terms.
9. Governing Law
These Terms and Conditions are governed by the laws of the Grand Duchy of Luxembourg. Any disputes shall be subject to the exclusive jurisdiction of the courts of Luxembourg City.
10. Contact
Questions about these terms? Email info@ntera.lu or call +352 621 460 722.